Refund Policy
Last updated October 5, 2026
If Veldi isn't right for you, you get your money back: 30 days, no questions asked. Veldi isn't on sale yet; this is the policy that will apply from the first purchase.
30 days, no questions asked
You can ask for a full refund within 30 days of any payment: your first purchase of Pro Monthly, Pro Annual or Veldi 1 — one-time purchase, and every subscription renewal, each counted from the day it was charged. You don't need to give a reason.
The free trial costs nothing, so there's nothing to refund — and nothing is charged when it ends.
How to ask
Email hello@ferrix.ventures from the address you bought with, or tell us that address, and say which payment you'd like refunded. The receipt or order number helps but isn't required.
We confirm the refund by email, usually within two working days. It goes back to the card or payment method you used, and your bank normally shows it within 5–10 working days.
What a refund changes
Refunding a subscription payment ends that subscription straight away, and Veldi returns to the free features. Refunding a one-time purchase revokes its licence key.
Nothing on your Mac is deleted or undone, and the free features — including History and Put Back — keep working.
Cancelling a subscription
Cancelling is separate from a refund. You can cancel at any time from your account, or by emailing us. Cancelling stops the next renewal: you keep Pro until the end of the period you've paid for, and you're never charged again.
Deleting Veldi from your Mac doesn't cancel a subscription; cancel it from your account or by email.
After 30 days
After the refund period, payments aren't refunded, except where the law entitles you to it — for example, if Veldi doesn't work as described and we can't fix it, under the legal guarantee of conformity. This policy adds to your rights as a consumer; it never replaces them.
If checkout ran on Stripe Managed Payments, Stripe, as the seller, issues the refund; you still ask us, and we arrange it.